Field Service Management
Work Order Management
Quickly generate work orders, encompassing all of the information you need to dispatch field agents to service locations.
Configure resource information to allow Field Service to efficiently match the best field agent to a work order based on availability, proximity to service location, and required skills.
Configure service agreements for your customers that will automatically generate recurring work orders to ensure equipment is properly maintained before issues occur.
Completed work orders can be turned into customer invoices for customer billing.
Schedule Board and Dispatch
A flexible drag-and-drop schedule board lets dispatchers assign resources and set up schedules for multiple work orders using a list or map view.
Service Locations and Customer Assets
Store and manage information about your customers’ service locations and serviceable customer assets.
Extend the Dynamics 365 product catalog with an inventory management system that tracks real-time inventory levels by warehouse, including mobile truck stock.
The mobile app gives field techs quick and easy access to everything they need to execute a work order, including schedule information, customer contact information, turn by directions, and more.