Benefit from Social Engagement

Anyone of the organization's teams can benefit from using Social Engagement:

  • If you are in Sales, you may want to keep track of your key accounts and competitors.

  • If you are in Marketing, you may want to track your brand, see who your key influencers are, or monitor the social impact of a particular campaign.

  • If you are in Service, keeping customers happy is important. You can listen for when customers are unhappy on social channels and be proactive about responding.

#socialengagement #Dynamics365